Why Robotic Process Automation Is Good For Your Business

Have you heard about robotic process automation (RPA)? It’s a new technological salvation for businesses, and it has proved to significantly enhance the efficiency and productivity of companies. Throughout years of experience implementing RPA, and with the valuable help of clients in various fields, like telecommunications, healthcare, insurance, and finance, we are able to provide you with 10 virtues of RPA that make it an effective solution for many of the challenges modern businesses face.

1. Resource saving

What are the two most precious resources? Time and money. RPA allows you to save both. Process automation allows you to save time on internal activities, like setting up new employees, delivering internal documents among employees, as well as the resolution of IT-related issues. Automation also implies a certain level of information simplification, which eases and accelerates interaction with clients, workflow for employees, and performance of devices. With this efficient time economy comes efficient time management – now your company has more time for internal development, increasing professional skills of workers, and sharpening its core domains expertise.

Money economy here is in the substitution of FTE with software, which can save your enterprise up to 80 to 90 percent. Another point in favor of cost saving is the usage of digital automation that completely excludes the need for paperwork, which, again, can take so much time.

2. Flexibility

One of RPA’s strongest points is that it can use the same IT systems as your FTE– without the unnecessary integration with all applications. This technology can also be adjusted based on seasons, if needed.

3. Boost in employee effectiveness

With RPA, employees can focus on more important tasks rather than putting their time, for example, into the duplication of information into several databases. This is, again, thanks to the timesaving feature provided by RPA. Devoting their time to activities that are more valuable for the business, employees become more engaged in their work. What is more important, now that the minds of your staff are freed from labourious and time-consuming tasks, is that they have some space for ideas. Those great ideas are the moving force for your enterprise, and you do not want to neglect that.

4. Reliability

RPA is a robot, so it does not wear out, get tired or become unwilling to work, leave the company, or break your systems down. Moreover, it constantly records the data, making it easy to track. Also, in instances of system shutdowns or other malfunctions, RPA can recover data through its backup logs.

5. Customer satisfaction

Now that your employees are not worn out with tasks that take too much of their time, they actually can pay more attention to clients. It is not very common for a client to address a company’s support service strictly during working hours – oftentimes you can receive a call some time close to midnight or on the weekends. Nobody who is in need of help wants to be left out, so RPA allows you to spend more time on your customers, thus building more trusting and long-lasting relationships, and, of course, broadening the client base.

6. Clear governance structure

As RPA requires the same access as your FTE, it will create a need in clear definition of access rights for every application. In this way, the governance structure becomes better defined, so everyone knows their own applications.

7. Fast request processing

With RPA, clients’ requests are processed in real time; thus, the result can be seen in mere seconds. Another golden point for RPA is client request processing automation. In a case, where a client has to submit some documents for further approval, without automation, the whole process can take up to a month because documents have to be reviewed and signed, or in other ways approved by different people who, in turn, are usually busy. Hence, the process is nothing but turtlepaced. However, automating this procedure reduces the time of document processing down to a couple of days, which customers will most certainly love because no one likes waiting for long and having their time wasted.

8. Quick results

As soon as you have implemented RPA, your company will experience drastic changes in a couple of weeks and you will see a considerable progress. On average, it takes about eight weeks for us to implement an RPA project.

9. Consistency of high quality

People doing manual duplication of data in several systems tend to experience fatigue; they might forget things and allow a certain level of carelessness and mistakes. People are people, but sometimes this human factor can turn out to be catastrophic for business. This is when process automation comes to the rescue, not only because it excludes the possibility of mistakes, but also because it does not distort the data. RPA provides a consistent and precise process using one pattern to complete similar tasks. Its logic is developed by your best SMEs, and together with the RPA team, they will strive for the highest quality processes and output.

10. Better SLA analysis

With the help of a graph, RPA allows for monitoring the SLA’s current progress and issues relating to performance in order to help you understand whether or not there is any improvement to the work of your team.

Despite all the advantages of RPA, the technology is in no way designed to substitute human labor – it solely serves the purpose of facilitating and accelerating the management processes and workflow.

We believe that the future is in the unity of machine and human labor because, as effective and as fast as automation can be, it is of no use without a human touch. With the help of this technology, people will be able to devote more of their time to tasks that actually improve the quality of a company’s services and generate ideas, instead of expending their energy and potential in technicalities.

Reasons Why You Should Switch to Automated Visitor Management Systems

Traditionally, businesses have maintained paper log books and paper-based registers. Such systems are slow, inefficient, unreliable, resource intensive, prone to manipulation, and not easy to use as visitors are required to write their information on these registers. Moreover, recovery of data from such logs is a tedious task. With continuous advancements in technology over the decades, paper log books are becoming increasingly obsolescent, it becomes more difficult to work with a manual process. An automated visitor management system (VMS) can help your business.

As business complexities rise, security levels have also improved in various facilities. VMS can help businesses improve every aspect of the visitor experience, from greeting them until their departure. Welcoming guests is key to the success of any organization however it doesn’t have to mean sacrificing safety. A customized visitor management systems will help you efficiently and effectively welcome your guests while maintaining control over who accesses the facility, how long a visitor stays and what parts of your facilities a visitor is able to access. SecuViz is the future of visitor management. It is designed by keeping in mind the specific customer requirements of a modern-day business. For example, it is capable of reading, and automatically capturing data from all the major Kenyan ID card types and all the passports of the world. Here are the reasons why you should switch to visitor management systems:

Faster logging in of visitors

The front desk will be able to process entries quicker without the need to make manual entries. This is especially useful when hosting seminars or events that would see a high footfall. Employees can have their visitors registered ahead of time, this helps avoid complex registration processes.

Enhanced visitor experience

Your visitors will no longer be required to manually fill their details each time they arrive at the front desk. It improves visitor service by making them feel welcomed. While checking out visitors deposit the entry pass in the drop box. Visitors leave with a positive impression about your organization.

Easy creations of records

Data of all visitors is stored within the system and can be accessed easily. This data can be used to generate reports and analyze the movement of visitors.

Enhanced Security

The system eliminates the possibility of errors occurring while filling in details. It permits selective access so that visitors can access only those departments/ facilities that they are to visit.

Register Multiple Visitors

Multiple users can be pre-registered simultaneously into the system and are useful when your business is hosting large-scale professional meetings or summits.

Assure Confidentiality of Information

Your customers’ personal data will be secure in the system and cannot be accessed by unauthorized persons.

It builds you professional credibility

It not only improves security but it enriches the professional image of your business. It attracts more business opportunities as you are now a trusted and secure business. It helps convey a sense of professionalism to all those who visit your facility.

Returning visitors are recognized immediately.

All visitor information is saved in the system. This permits returning visitors to be signed in with very little time and effort because the system has all the information stored in it.

It’s time to replace your shabby old log book with a useful and modern system.